Cancellation policy
Cancelling or rescheduling under 24 hours before the appointment (or ‘no shows’) will result in a cancellation fee (50% of the service) being charged. The fee must be paid before you can rebook.
Lateness policy
If you are late to an appointment it will still finish at the scheduled time in order to accommodate the next client, but you will still be charged full price.
Patch tests
A patch test is recommended for new clients to check for allergies at least 24 hours before the following treatments Eyelash extensions. If pregnant a patch test is compulsory.
We advise you to book your treatment a few days before an important event, in case of an allergic reaction.
If after your appointment, you experience any discomfort, itchiness or redness in the eye area, please get in touch with us for advice and also refer to your GP immediately. You should never ignore any symptoms of an allergic reaction, as it may lead to serious health issues if untreated.
Appointment confirmation
All appointments are confirmed by text or email. If you do not receive confirmation within 2 hours of making an appointment, please contact us as soon as possible to make sure that your appointment has been booked.
Infilling work from other salons
If you have lashes on from another salon then for the best results it is always best to do a removal and a full set, as all salons use different products and techniques. However, we will infill work from other salons as long as it is good quality work. If you are unsure then please email us some photos.
Infill appointments
Please schedule your infill appointments every 2 – 3 weeks to maintain your eyelash extensions. Our maximum time limit for infills is 4 weeks – anything over 4 weeks is considered a full set. Even if you still have many lashes left after 4 weeks, the majority will be grown out after this time period and therefore need to be removed.
Eye make-up and contact lenses
Please make sure your lashes are clean and free from eye make-up before your appointment. If your lashes need to be cleaned during your appointment time, this will reduce the time available for the application of new lashes. It may also mean that your lashes do not last as long if there is make-up residue remaining on your lashes.
We also request that you remove contact lenses before any eyelash treatments, but they can be put straight back in after treatment.
Bringing guests
Please do not bring guests, children or pets to your appointment.
Payment methods
Please note: We are accept card & cash payments.
Our cancellation
I will inform you of this as soon as possible and make every effort to reschedule at a convenient time.
**You must have followed aftercare instructions and you must contact us within 7 days of your last appointment. If you contact us after 7 days has passed, we cannot be held responsible for any issues and your next treatment will be charged at full price.
No refunds are offered on eyelash extension services. If you have an allergic reaction to a service we provided, a removal will be offered free of charge.